Reference

ubo168 Legal Terms for Indonesian Accounts

ubo168 operates under a defined legal framework that governs how your account, data, and transactions are handled.

Account TermsPrivacy PolicyCookie UseData RetentionContact Rights
ubo168 ubo168 Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For any question about your rights, data held on your account, or a specific policy clause, our support team is reachable around the clock. Bring your registered phone number and the transaction or account reference you are querying so we can locate your record without delay.

Team online

Live Chat

Available 24 hours a day directly from the cashier page. Fastest path for account-specific legal queries tied to a recent DANA or QRIS transaction.

Email Support

Send detailed legal requests, including data-access or correction requests, to our support address. We aim to respond within 48 hours on business days.

In-Account Help

Log in, head to the account settings section, and open a support ticket. Attach any payment receipt or transaction ID to speed up the review.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We keep your personal and financial data under strict access controls. Here is how each area works in practice so you know exactly what we hold and how to act on it.

Data Storage

Account details and transaction records are stored on secured servers. Retention periods follow applicable financial regulations; you may request a summary of what we hold at any time.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can adjust cookie preferences from the settings menu without losing account access.

Account Security

Phone verification is required before account access is granted. Two-step checks apply to withdrawal requests, and any change to your registered number triggers a re-verification step.

Data Correction

If your name, phone number, or bank details on file are incorrect, submit a correction request through live chat or email. We process verified corrections within five business days.

Data Deletion

You may request account closure and data deletion by contacting support. Certain transaction records are retained for the legally required period even after closure.

Policy Updates

When our legal terms change, we post a notice on the account dashboard at least seven days before the update takes effect. Continued use after that date constitutes acceptance.

Common Legal Questions About ubo168

These are the questions we hear most often about our legal terms, account rights, and data practices.

Access to our platform depends on local law. Certain features may be restricted where local law permits only limited activity. Check your regional rules before opening an account.

We retain account data for the period required by applicable financial regulations. After account closure, certain transaction records — including DANA and QRIS receipts — are kept for the legally mandated minimum period.

Yes. Submit a data-access request through live chat or email with your registered phone number. We will compile and send a summary of your account and transaction records within a reasonable timeframe.

Wallet transaction logs tied to your account are retained for the legally required period after closure. You may request a copy before closing; after that window, retrieval may not be possible.

Open a support ticket from the in-account help section or contact us by email. Include the specific clause reference and your account ID so our team can address your concern directly.

Our core terms apply uniformly across Indonesia. Regional differences arise only where local law imposes specific restrictions; in those cases, access or features depend on local law as stated in the relevant clause.

A notice appears on your account dashboard at least seven days before any update takes effect. We recommend reviewing the updated terms before your next deposit or withdrawal.